Home Manager – Residential Care

Procare Wales Ltd | Plas Lorna, Rhyl, Denbighshire

Salary: £44,000–£52,000 per annum, depending on experience

Hours: 39 hours per week, plus on-call responsibilities
Job type: Full-time, permanent

Are you a passionate care leader ready to make a real difference?

At Procare Wales, we believe everyone deserves the opportunity to live their best life. We are looking for an ambitious, compassionate and experienced Home Manager to lead our residential service at Plas Lorna in Rhyl.

This is an exciting opportunity for a strong leader who can inspire a team, champion outstanding person-centred support and ensure the highest standards of care, safety and regulatory compliance.

Our service supports adults with learning disabilities, autism, complex healthcare needs and behaviours that may challenge. We need someone who understands that great care is about more than meeting basic needs — it is about promoting independence, dignity, choice and meaningful opportunities.

If you are a confident decision-maker who leads by example, develops people and takes pride in running a safe, well-managed service, we would love to hear from you.

What’s in it for you?

• Competitive salary of £44,000–£52,000 depending on experience.
• A key leadership role where you can make a genuine difference to people's lives.
• The opportunity to shape and develop a residential service.
• A supportive senior management team.
• The opportunity to lead, motivate and develop a dedicated team.
• A values-led organisation that puts people first and believes in teamwork and transparency.

Benefits Package

As an employer, we offer a unique and comprehensive benefits package, including:

Life Insurance, Critical Illness Cover, Children’s Cover, Virtual GP & Prescription Service, Dental & Optical Costs, Consultant/Specialist Fees, Physiotherapy, Discounted Gym Membership, Retail Discount Scheme, Health & Stress Helpline, Sickness Bonus Scheme, Bike2Work Scheme, Additional Holidays, Staff Referral Scheme

The role – what you’ll be doing

As Home Manager, you will take overall responsibility for the day-to-day management, quality and performance of the service.

Your responsibilities will include:

• Leading person-centred care: Ensuring each individual receives personalised support that promotes independence, dignity, choice, wellbeing and quality of life.
• Regulatory compliance and governance: Maintaining compliance with Welsh care legislation, including the Regulation and Inspection of Social Care (Wales) Act 2016 (RISCA), relevant regulations and Care Inspectorate Wales (CIW) requirements.
• Safeguarding and risk management: Ensuring safeguarding concerns, incidents and accidents are managed appropriately, investigated where necessary and escalated without delay.
• Leading your team: Managing recruitment, induction, supervision, performance, training, development and staff rotas to ensure safe and effective staffing.
• Quality assurance: Maintaining accurate records, completing audits, monitoring standards and ensuring the service is always prepared for inspections.
• People management: Creating a positive working environment where staff feel supported, accountable and motivated to deliver excellent care.
• Operational management: Overseeing budgets, resources, health and safety, care documentation and contractual requirements.
• Continuous improvement: Identifying areas for development, implementing action plans and ensuring lessons are learned from incidents, audits and feedback.
• Leadership and accountability: Working closely with the Responsible Individual and Managing Director, providing clear updates, escalating concerns promptly and ensuring agreed actions are completed.

You will be expected to lead with integrity, demonstrate openness and transparency, and ensure that the people we support remain at the heart of every decision.

What we’re looking for

We are looking for someone who combines strong management skills with genuine compassion and a commitment to high-quality care.

You will need:

• Experience managing or leading a residential care service, ideally supporting adults with learning disabilities, autism or complex needs.
• Achieved, or currently working towards, a relevant Foundation Degree in Health and Social Care, NVQ Level 5, or Diploma in Health and Social Care.
• A strong understanding of safeguarding, risk management and safe care practices.
• Sound knowledge of Welsh social care legislation, RISCA and CIW regulatory expectations.
• The ability to lead, motivate and develop a staff team while managing performance and accountability.
• Experience with audits, quality assurance, care planning and regulatory compliance.
• Strong organisational, communication and decision-making skills.
• The confidence to manage challenging situations and make sound decisions under pressure.
• A commitment to person-centred care, continuous improvement and positive outcomes.
• The ability and willingness to undertake on-call duties and work flexibly when required.

You must be eligible for registration with Social Care Wales and actively maintain the registration required for the role.

A relevant management qualification in health and social care is desirable, alongside a commitment to ongoing professional development.

Why join Procare Wales?

At Procare Wales, our approach is built around three core values:

Put People First. Work as a Team. Be Transparent.

We are proud of our experience supporting adults with complex needs and believe that great services start with great leadership. As Home Manager, you will have the opportunity to influence the quality of support, develop your team and help create an environment where people feel safe, valued and empowered.

This is a role for someone who wants to lead with purpose, maintain high standards and make a lasting difference.

Ready to take the next step?

If you are an experienced care professional ready for your next leadership challenge, we would love to hear from you.